1. Do You Treat People Fairly?

A friend of mine is CEO of a medium size company, he says that in order to have deep understanding of the work at all levels of the company he tries to work in all domains in the company. This gives him insight of the tasks being done, associated complications, challenges and wisdom to resolve issues and optimize processes. He was telling that the job of their receptionist is tough as it involves a lot of patience. Some weeks back he sat at the reception and received the calls from their clients. Assuming that their call is being attended by the receptionist the customers talked as if they were talking to their servant. They were using harsh, rude or indecent words because of the faults related to the company products. However as soon as he introduced that he is the CEO of the company, the tone of the caller changed immediately.

While I listened to this story, I pondered that we all do the same thing in life. Our speaking tone is based on the social, professional or economical status of the person we are talking to. Which simply means that we don't treat people fairly and equally. We have a different way of communication for different people. 

 This reminds me of another story: Once a protocol officer asked a lady on how she would greet the Queen of Holland when the Queen visits their city; she said that she has only one set of manner and she uses it all the time and does not want to learn a special protocol to meet and greet the Queen.  

So the bottom line is that we should have one set of ethical manners for all. We should be kind, humble and loving equally regardless of the social and educational background, regardless of the current economical and professional post. Humanity deserves equality and all of us should endeavor for the same.  

 I wrote a similar article earlier about judging people fairly. I believe that if we avoid being judgmental, we will start behaving fairly with all people. Remember, Judging people is the theoretical thing and won't make an external effect until you start showing this to others by treating them unfairly. That means Judging is more of an observatory and thought process stuff whereas treating people is the behavioral and practical thing. Judging wrongly pollutes your brain and treating wrongly pollutes the society hence both should be avoided.

So treat the rich and the poor, the attractive and the unattractive, educated, non-educated and less educated all the same, because each one is the creation of God Himself. Each soul requires fairness. How you treat them, is a reflection of what kind of a person you are

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2) How to Build Trust to empower relations

During my recent training on Management, the course of discussion slightly moved to the subject of Building Trust. Our trainer (my mentor as well) draw our attention to some important aspects of building trust. Since the idea of writing this article was originated during the training so I dedicate this article to my teacher, Georgie Collis, as she sowed the seed in my brain to produce this article.

So, before we go in to the details on how to develop trust, let us understand what Trust is.

Trust is the permanent certainty and confident expectation from someone for something. Lack of trust might lead to shattered relations so Trust is the most critical ingredient for strong relationship; the relation which can either be between Husband-Wife, Boss-Employee, Father-Son, Brother-Sister, supplier-customer and so on.

 Here are some recommended behaviours which you need to demonstrate in order to develop trust:

1-    Being Responsible: ensure you are performing your day-to-day responsibilities and meeting the short-term and long term expectations by your dependants.

2-   Listen: Listen, Listen, Listen. God has given you two ears and one tongue so you listen more and speak less. Effective Listening is a skill; develop this habit. 

3-   Being Truthful: Be honest and fair. Don't deceive someone. Remember the fact that building trust is tough but it takes seconds to have scratches-in-the-jewel which usually is very hard to recover.

4-   Keeping Promise: your promise is your commitment with someone to do something, so don't break at any cost. In case you couldn't meet your promise, there is always a door for dialogue for re-consideration of things. In case of dialogues be fair, be truthful and be open. Confess the short comings on your end.

5-   Consistent behaviour: the ever changing attitude is an indication of your non-predictive personality which is an anti-trust drive. So be consistent in what you speak and what you do.  

6-   Apologizing behaviour: Sorry is the best medicine in healing relationship complications. In fact, Sorry and Thanks are the two golden words which my Kindergarten going son has refreshed for me which he learnt from school. Use them often and you will see massive improvements in your daily life.

What are your suggestions to develop Trust?

By Junaid Tahir

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